Privacy Policy

BB NATURA, trgovina in storitve,  d.o.o.  is committed to protecting your privacy.

This Privacy Policy explains what information we collect about you during your visit to this website, www.addactives.eu  (“this Site”), and what we do with that information.

Your visit to this Site is subject to this Privacy Policy and our Terms and Conditions. The Privacy Policy should be read in conjunction with the Terms and Conditions.

By using this Site, you consent to our Privacy Policy.


What information do we collect?

We collect information from you when you register on the Site, place an order, subscribe to the newsletter or contact us for customer service.

If you decide to complete a user registration form or make a purchase, you may be asked to provide certain information such as your contact information (name, email address, mailing address, billing address, phone number, credit/debit card information and expiry date). Please note you may be transferred to a third party service provider's website in order to submit this information.

We do not collect personally identifiable information about you, except when you provide it to us directly.

Sensitive information is generally not sought through this Site. Sensitive information includes data relating to: race or ethnic origin; political opinions; religious or other similar beliefs; physical or mental health. If you do provide sensitive information, by providing that information you explicitly consent to us using it in accordance with this Privacy Policy.

If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information. Please note that if you do not wish to provide any personal information, you will not be able to make purchases on this Site.

To protect your personal information, users registering at this Site must also enter a user name and password.

Prior to your submission of your personally identifiable information to this Site, you will be asked whether you consent to the processing and transfer of your personal information in accordance with this Privacy Policy. If you consent, you will be able to submit your information to this Site.


Use of Personally Identifiable Information 

We strive to provide you with a full range of active skin care and services designed to meet your unique cosmetic needs. In order to provide you with this level of service, we may use your personal information in the manner described below:

a. Communications to Serve You: If you have elected to provide us with your contact information, e.g. by registering at the www.addactives.eu, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Add Actives Site or contact you regarding your customer service requests or your order. For example, all registered users will receive a welcoming email to confirm their registration. We may also contact you to respond to product questions or concerns that you may express. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that we offer our customers.

b. Opt-In Communications: In addition to the essential service related announcements that we will send you as described in Section 2(a) above, if you opt-in during the Add Actives Site registration process or at other times when you submit personally identifiable information, the information you provide may be used to create and deliver to you our newsletters, surveys or other communications containing product and event information, cosmetics tips or promotions ("Opt-In Communications"). For example, we may look at what you have previously ordered in an attempt to tell you about promotions that will be of particular interest to you. We will also assume that you have indicated your consent to opt-in if you have given us your details when placing an order without opting-out by un-ticking the consent boxes. If you prefer not to receive such Opt-In Communications, please do not opt-in to receive these communications or, if you are giving us your details when placing an order, please opt-out when given the opportunity to do so. If you do opt-in (or if you do not opt-out when placing an order) and later decide that you would no longer like to receive these communications, see Section Opt-Out.


How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

All transactions are processed through a gateway provider. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Prior to your submission of your personally identifiable information to this Site, you will be asked whether you consent to the processing and transfer of your personal information in accordance with the Privacy Policy and Terms and Conditions.

To protect your personal information, users registering at this Site must enter a user name and password.


Third Parties

We will not provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Your information will not be sold, exchanged, transferred, or given to any third parties for marketing purposes without your consent.

We may disclose information, including personally identifiable information, to comply with any applicable law, regulation, legal process or governmental request.

We may utilise trusted companies and individuals to perform functions on our behalf, These parties will have consented to behave in accordance with our Privacy Policy. Examples include customer support specialists, webhosting companies, credit card processing companies, fulfilment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but will not use such information for any other purpose.

Special Events: If you elect to participate in any promotions, prize draws, surveys, questionnaires or other events during your visit to our Add Actives Site, the rules or Terms and Conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties. This Site is not responsible for, and disclaims all liability for, any use of the information you choose to provide to such third parties.

Business Transfers: As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Add Actives Site you agree that your data may be transferred to such parties in these circumstances.


Cookies, IP Addresses, Pixel Tags & Tracking Technology

A cookie is a piece of data that enables us to track and target your preferences. We may place a "cookie" on your computer's hard drive so we can recognise you as a return user and personalise your experience and your use of our Add Actives Site. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Add Actives Site, but you may be limited in the use of some of the features.

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

      • Help remember and process the items in the shopping cart.

      • Understand and save user's preferences for future visits.

      • Keep track of advertisements.

      • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled It won't affect the user's experience that make your site experience more efficient and some of our services will not function properly. However, you can still place orders.

We may also use IP addresses to analyse trends, administer the Add Actives Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

When you visit this Add Actives Site or view one of our emails, we may collect data by using pixel tags (also called "clear gifs" or "web beacons"), tracking links and/or similar technology to note some of the pages you visit on our Add Actives Site, to determine what types of email your browser supports and personalise your experience. These consist of a few lines of code embedded on the pages of our Site. The data collected by our use of pixel tags is anonymous (e.g. the webpages you visit, your operating system and browser). As this data does not personally identify you, we may use such data for any purpose. In addition to this anonymous use, we may also use the non-personal information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information, in which case we will treat the combined information as personal data and will only process it in accordance with this policy.


Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.


We have implemented the following:

      • Remarketing with Google AdSense

      • Google Display Network Impression Reporting

      • Demographics and Interests Reporting

      • DoubleClick Platform Integration


We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website. 


Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing products and marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our licensees and partners.


Minors

If you are under 18 years of age, you may browse our Site. However, you may not provide personal information to us. For example, you cannot register or make a purchase. This Site is not designed for minors and we do not knowingly collect personally identifiable information from any person under 18 years of age. If you are under 18 years of age and have any questions or concerns about this Site, please seek guidance from a parent or responsible adult. In relation to our use of Google's remarketing scheme, Google subscribes to the Internet Advertising Bureau's Good Practice Principles which prohibit the use of information that appears to relate to children under the age of 13 at the time of data collection to target online advertisements.


Alternative Web Links

This Site may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. This Privacy Policy applies only to the information we collect on this Add Actives Site. We encourage you to read the privacy policies of other websites you link to from our Site or otherwise visit. 


Security 

We implement various security measures in accordance with industry standards to protect the security of your personal information. Your personal information will be stored at facilities located across the world and not necessarily within the EU. If you have any questions about security at the Zelens UK Site, you can email us at support@addactives.eu.


Accuracy

We will take reasonable steps to create an accurate record of any personal information you have submitted through this Site. However, we do not assume responsibility for confirming the ongoing accuracy of your personal information. You are responsible for keeping your information on file with us up to date. 

You may review and change the personally identifiable information you provide to us at any time by emailing us at: support@addactives.eu If you are a registered user, you can also review, change or correct your personal information at any time in your personal setting account.


Opt Out

You can opt out of our mailing list by clicking on unsubscribe button on any of marketing emails received from us.

If you would like us to delete information held about you, please email us using Contact us Page and we will remove your data from our system.

If you are concerned about your data, you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data.

If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information. Please note that if you do not wish to provide any personal information, you will not be able to make purchases on this Site.


Changes

We may revise this Privacy Policy from time to time and post here without notifying you and we suggest that you periodically consult this Privacy Policy. 


Comments

We have taken great measures to ensure that your visit to our Add Actives Site is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about privacy practices please contact us by email at support@addactives.eu